FAQs

A: All our phones, each one of them, which can be found on eMobileKart page are new and original.

A: a. Before customer pays for its phone order can be cancelled in any moment.

1. If the payment transaction is finished, customer can still cancel its order by simply sending us an E-mail with all details of purchased model, explanation why he wants to cancel the purchase and its contact information.
2. Also, order can be cancelled without any additional charges while order is still in a possession of eMobileKart and until the order or request for its delivery is not handed over to a courier service.
3. If the order or request for its delivery has already been sent to the courier service, customer can still cancel the order, but in this case customer will be charged for all delivery costs and will also be obligated to send the order and all its accessories that he received within the order undamaged back to eMobilekart at its own expense. After eMobileKart receives the order back and its undamaged condition is recorded, customer will get money refund in time period defined in Return Policy.

A: eMobileKart can accept order from anywhere but ship orders in areas that are part of Lucknow, UP.

A: There are no additional costs – in the cost of your order are automatically calculated all expenses and they are also clearly stated on your screen so you can see them when placing and confirming the order.

A: Most of the time, the manufacturer itself with the phone gives User manual written on language where the phone was manufactured. If you need User manual to be on English, for most models you can find it and download it from eMobileKart product page.

A: eMobileKart does not offer options to buy a cell phone from eMobileKart web site together with contract from some operator company. eMobileKart is individual company that sells products from open market only.

A: eMobileKart does not have option for paying in instalments nor is giving any kind of loans to its clients.

A: a. The purchase price of phones with different mask colour is different, so automatically its selling price has to be different.

1. It is important to know that all these cell phones are identical to all other technical features – the only difference is colour of the mask, which means that above mentioned reasons are the only ones that are making the difference in the price.

A: eMobileKart can deliver on every address in Lucknow and near areas of UP

A: There is no possibility for client to come personally and pick up the order he placed on eMobileKart web site.

A: a. In cases that buyer within 7 days after receiving his order decides that he is not satisfied with the phone and wants to return it, he can do that by shipping the entire order, phone and all its accessories back to eMobileKart at its own expense and when eMobileKart establishes that phone is intact and that the phone and all its accessories are properly returned, customer will get his money refunded.

1. If you decide to return items from your order for any reason, before sending it back, please send an e-mail to eMobileKart sales department with all information (phone details) as well as an explanation why would you like to return your order, together with your contact information at care@emobilekart.com.
2. After that you will be contacted from our sales department and they will provide you with all necessary information and will give you closest address where to return your order.
3. From the moment when clients order gets delivered back to eMobileKart in undamaged condition, money will be refunded to the customer within 15 days or customer will be sent a voucher in the same amount, that can be used for purchasing any products on our web site. Client is the one who chooses whether he prefers a voucher or money refund.

For more queries; please refer to Return & Return Policy page of eMobileKart.

A: Please refer to Return & Return Policy page of eMobileKart.

A. Don’t worry! You can always login using your registered email ID or mobile number.
Follow these steps to login:
• Enter your registered email ID or mobile number as your username at the login page
• Click on the ‘Login Without Password’ button
• Enter the OTP received on your email ID/Mobile number.

A. You can use any one of the following payment methods:
• Credit card
• Credit card EMI of leading banks
• Debit card
• Net Banking
• Cash on Delivery
• E-Gift cards
• Wallets

A. Don’t worry, it will be reversed instantly. You can check your account balance to confirm.